How to Fix BISP Fingerprint & CNIC Issues? Millions of low-income families in Pakistan rely on the Benazir Income Support Programme (BISP) to meet daily needs. But when it’s time to receive the quarterly Rs. 13,500 Kafalat payment, many get stuck due to biometric failures, expired CNICs, or wrong data.
If you’re tired of being turned away because the system can’t match your fingerprint, this complete 2025 guide is for you. Below, you’ll learn how to fix biometric and CNIC issues, file complaints, and collect payments smoothly at HBL Konnect Shops, JazzCash, or EasyPaisa retailers without paying anyone a single rupee.
What is the BISP Kafalat Program?
BISP Kafalat is one of Pakistan’s biggest social welfare programs, helping millions of families, mostly women, to manage household expenses. In 2025, the payment has increased to Rs. 13,500 every three months to tackle rising inflation. Families spend this amount on essentials like food, school fees, or medical bills. But to get this help, your CNIC must be valid and your biometric record must match otherwise, you may face delays or rejection at the payment point.
You Can Also Read : 8171 Tracking Portal BISP Latest Payment
Why Do Biometric and CNIC Problems Happen?
Before solving the problem, it’s smart to understand why these issues come up. Fingerprint mismatches and CNIC blocks are common for several reasons:
- Worn-out fingerprints: Hardworking daily labor can fade your thumbprints.
- Old CNIC records: Outdated NADRA data doesn’t match new BISP surveys.
- System overload: The system can slow down during heavy payment cycles.
- Fraud alerts: If the system suspects double registrations or errors, your CNIC might be flagged.
- Expired cards: Many don’t realize their CNIC has expired until they reach the payment shop.
No matter what’s causing the hold-up, you can fix it by following the right steps.
How to Solve Biometric Verification Failure
Standing at a Konnect shop, placing your thumb, and hearing “Verification failed” is frustrating. But you don’t have to walk away empty-handed. Here’s how to get your biometric data working again.
Do This First
- Visit NADRA: Go to your nearest NADRA center and ask them to update your fingerprints.
- Use the same fingers: Use the same thumb or fingers you used when you first made your CNIC.
- Give it time: Wait 3–7 days for NADRA’s system to update your record.
- Retry at Konnect: Return to the payment point after the wait and try your thumb again.
- Still failing? Call BISP’s helpline (0800-26477) or file a complaint at your tehsil BISP office.
You Can Also Read ; Benazir Taleemi Wazaif August 2025
How to Renew an Expired or Blocked CNIC
A valid CNIC is your key to every BISP payment. If it’s expired or blocked, your payment stops instantly. Fixing it is simple but important.
Quick Fix Steps
- Check your card: Look at the expiry date or check NADRA’s website.
- Renew or unblock: If expired, apply for renewal at NADRA. If blocked, they’ll tell you what document or proof they need.
- Update BISP: Once NADRA fixes your CNIC, go to your BISP tehsil office to update your record.
- Confirm status: Send your CNIC to 8171 or check online at 8171.bisp.gov.pk.
What To Do If 8171 Doesn’t Reply
Sometimes people complain: “I keep sending my CNIC to 8171 but get no reply!” Don’t worry this is common when your SIM isn’t registered correctly or the server is busy.
Follow these checks:
- Make sure the SIM is registered in your own name.
- If needed, visit your mobile network’s franchise to link your number.
- Retry sending your CNIC (without dashes) after a few hours.
- Use the web portal 8171.bisp.gov.pk as an alternative.
- Visit a BISP office if you still don’t get updates.
What If You Get ‘Not Eligible’ or ‘Pending Verification’?
A “Not Eligible” SMS can be scary, but don’t lose hope. Mostly, it means your family survey data needs an update.
How to Fix It
- Double-check your details: Log in to the portal or ask the tehsil office to confirm your family info.
- Complete the Dynamic Survey: Take your CNIC and B-Form (if you have children) to your nearest BISP office and fill out the latest survey.
- Wait for approval: It takes about 2–4 weeks for BISP to review and send an SMS.
- File an appeal: If you know your family income is still low but you’re rejected, file a complaint at the tehsil office or through complaints.bisp.gov.pk.
For More Information : BISP 8171 SMS Not Received?
Important Documents to Carry
Whenever you visit NADRA, a Konnect shop, or a BISP office, always take:
- Original CNIC (not photocopy)
- Registered mobile phone
- Any BISP registration slip
- Children’s B-Form (for Dynamic Survey)
How to Collect Your Rs 13500 Safely
Once your biometric and CNIC hurdles are cleared, collecting your payment is easy.
Do it right:
- Confirm your payment by sending your CNIC to 8171 or checking online.
- Visit only approved centers: HBL Konnect, JazzCash, EasyPaisa, or official BISP campsites.
- Verify with your thumb at the shop.
- Count your cash before leaving.
- Never pay any agent. BISP is 100% free!
You Can Also Read : BISP Payment Blocked Due to Expired CNIC
Extra Tips for a Smooth Process
- Always keep your CNIC valid renew it a month before expiry.
- Make sure your SIM is linked to your CNIC.
- Save all SMS from 8171 they are proof you’re registered.
- Stay alert for scams. BISP staff never ask for money.
- Re-check your status before going to collect your payment.
Conclusion
Solving a BISP fingerprint or CNIC problem might take some effort, but it’s worth it when your family gets the support it needs. Remember: your CNIC and fingerprints are your identity for the system keep them up to date.
If you face issues, follow this step-by-step guide, visit NADRA, check your status on 8171.bisp.gov.pk, and don’t be afraid to ask for help at Konnect shops or BISP offices. This Rs. 13,500 is your right claim it with confidence and use it to build a better tomorrow for your family.
FAQs
How much is the BISP Kafalat payment now?
It’s Rs. 13,500 per quarter. Some families may get Rs. 14,500 under special updates in late 2025.
What if my thumb still doesn’t work?
Visit NADRA again for a fresh biometric update and retry at your Konnect shop. Call 0800-26477 if it still fails.
Can someone else collect my payment for me?
Only if you give official written permission due to disability or old age. Otherwise, you must verify yourself.
How do I check my status without internet?
Just send your 13-digit CNIC to 8171 (without dashes). Wait for a reply message about your eligibility and payment.
Disclaimer
⚠️ Disclaimer: This article is for informational purposes only. We are not affiliated with any government agency. For official updates, visit the official BISP website.
Note: This content is based on publicly available information. We are not affiliated with BISP or any government body. Read full disclaimer here.